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SHIPPING INFORMATION

From receipt of your order and after an availability check, we will choose the best solution among the offers of our partners of specialised transport to deliver your order.

After validation and payment, we will send your order to the desired address as soon as possible.

You will find the following information in the confirmation e-mail:
- Date and time of the order,
- Products
- Order reference number;
- The total amount of the order
- A link towards a downloadable electronic invoice
- Delivery
- Information relative to the customer service and the cancellation of your order

Item Unavailability
If an item is unavailable, you will be sent an email with a notification detailing the scheduled time of availability or a refund of your purchase.

DELIVERY IN MAINLAND FRANCE

If you have chosen home delivery, all products are shipped within 72 hours (subject to availability).

Shipping costs are calculated based on the weight and volume of the parcel and are displayed before payment.

We recommend providing your work address to optimize delivery.

INTERNATIONAL DELIVERY

For shipments outside the European Union, any applicable taxes and customs duties are the responsibility of the recipient and will be requested upon delivery. In this case, the invoice is included with the parcel and a copy is sent to the customer at the billing address.

Important information - Shipments to the Middle East
Updated on 03/19/2026: Due to the current geopolitical situation, all shipments to the countries listed below are suspended as of March 19, 2026, until further notice. We apologize for any inconvenience caused.

List of affected countries: Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Yemen, Iraq, Iran, Israel, Jordan, Lebanon.

SATISFIED OR REFUNDED

You have a period of 14 days from the receipt of your order to withdraw. In this case, you may obtain a refund from Customer Service, excluding return shipping costs.

To do so, we invite you to:

  • Either go to the "Return or exchange an item" section of our website
  • Or contact us by email at: contact@arteum.com to inform us of your intention to return your order

An acknowledgment of receipt will be sent to you by email. You will then have 14 days to return the product(s) in their original packaging, in perfect condition.